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Instructions for mapping drives on personal machines (or if missing on SON-issued machine)
- Video and teleconferencing, also known as Zoom. All SON faculty, staff, and students have access to Zoom web conferencing. See the following KB page for more information.
SON Knowledge Base page for Zoom
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- Multi-Factor Authentication, also known as MFA (sometimes referred to as your Hopkins myIT Code). This is required to access many Hopkins resources even when on campus, but increasingly required for most resources accessed remotely. If you’re unsure if you have MFA configured correctly, a good page to test with is JH’s Employee Self-Service (ESS) page here https://ess.johnshopkins.edu/. This page will always require MFA so, if you can get to ESS, you’re all set.
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- The Virtual Private Network client, also known as VPN. The VPN client establishes a secure connection to the Hopkins network remotely and access resources that are normally only available when you are on campus. This includes things like network drives (R:, U:, etc), SAP, SPSS, and Stata. If you are using a SON issued laptop, then your machine has been configured with an "always on" VPN called Direct Access. This means you should be able to access on-campus resources without taking any additional action. If you are using your own personal computer, you will need a VPN called Pulse Secure. Using the VPN requires MFA, so get that set first.
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- Video and teleconferencing, also known as Zoom. All SON faculty, staff, and students have access to Zoom web conferencing. See the following KB page for more information.
SON Knowledge Base page for Zoom
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More things to consider for remote work
- Phones / Voicemail. There are additional features that can be activated on your Avaya phone for additional monthly charges that can enhance your remote working experience.
- Voicemail to E-mail. This is exactly what it says. When someone leave you a voicemail, you receive and e-mail with the recording attached. The cost for this is currently $2.50 per month.
- Simultaneous Ring or Extension to Cellular service. This allows you to set your office phone line to ring on another phone (your cell or home landline). IT@JH calls this feature EC500 and currently charges $5.00 per month.
- You can e-mail SON-CampusOperations to get either of these features enabled or complete the Telephone Service Request yourself here.
- Tethering your devices to your cellphone is an important capability for travelers, and is a useful backup during weather-related remote work events. Device tethering differs depending on the device (iOS / Android) and cell carrier, so planning ahead and occasional testing is important. A useful tip: We have seen international travel result in tethering capability being removed from devices, so if you travel internationally you should be extra diligent about re-checking this capability when you return to the US.
- Microsoft Teams is an online collaboration tool that includes instant messaging, file sharing/document collaboration, screen sharing, and many more tools to let people collaborate when they’re separated by space. The SON is in the early stages of introducing this platform for school-wide use, but if you are technically savvy and want to explore creating a Teams site for your group collaboration, you are able to do so now. The JH CER has a good resource page for Teams here. Please ignore the section that refers to "Requesting a Teams Class Site" and follow the steps after that section for creating a Teams site yourself.
- Remote application access can be particularly valuable for people who don’t have a Hopkins laptop, but who need access to specialized systems or software. For example, SAP has specific browser and configuration settings that may cause it not to run properly on your personal machine. In these cases, another option is to use a Hopkins MyCloud Virtual Desktop to get a virtual desktop session.
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