Please add items that you think should be listed for each user group. We will use this list to build the actual pages. Where applicable/available, include a link to the current wiki/resource page for that FAQ if you know it (even if it is outdated).
FAQs For Students
| FAQ | Current Reference (if available/exists) | Comments |
|---|---|---|
| What are the SON student computer requirements/recommendations? | http://nursing.jhu.edu/information/technology/resources.html | |
| How to connect to Hopkins WiFi? | http://www.it.johnshopkins.edu/services/network/wireless/#hopkins | |
How to configure Hopkins E-mail on a mobile device? | https://wiki.nursing.jhu.edu/x/jQKNB | |
| How to enable printing to SON printers from my computer? | https://wiki.nursing.jhu.edu/x/FoAoAg | |
| What are student printing/copying costs? | https://wiki.nursing.jhu.edu/x/FoAoAg | |
| How do I scan a document? | ||
| How do I access my U: drive? | https://wiki.nursing.jhu.edu/x/mABBAw | |
| How to install Office 365 on my personal laptop? | Go to https://portal.office.com and enter JHED-ID@jh.edu as the login account. You should be re-directed to the Johns Hopkins login page. Login with your JHED ID and password. Once on the Office 365 portal, you should see a link to install Microsoft Office (likely in the upper right-hand corner). | |
| How do I install the Respondus Browser? | Please login to Blackboard, access the course and click the Exams menu on the left side for instructions on how to install and use the Respondus Browser. | |
| How do I install RPNow (Remote Proctor Now)? | https://wiki.nursing.jhu.edu/x/pACAB You can also login to Blackboard, access the course using RPNow and click the Exams menu on the left side for additional instructions. | |
| I'm working with a researcher and need access to Sponsored Projects folder (R: drive). How do I get that? | An access request must first be sent to the SON Help Desk | |
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | ||
| How long will I be able to access my Hopkins e-mail after I graduate? | ||
| How do I access online file storage (JH Box and OneDrive) and configure it to synchronize with my laptop? | Please see the Johns Hopkins Enterprise web page for information on using these collaboration tools. http://www.it.johnshopkins.edu/services/collaboration_tools/ If you have questions or problems, please contact the SON Help Desk. | |
| How do I access UpToDate? | This is a resource that is available through the Welch Library and is currently only accessible while physically on the Hopkins nework (no VPN access). For more information, please refer to the Welch Library website http://welch.jhmi.edu/welchone | |
| I'm enrolled in a course, but it doesn't show up for me when I log into Blackboard. Why? | There two common reasons for this.
If neither of the above situations apply, contact the SON Help Desk to report the issue. | |
| Loaner policy guidelines | ||
| How can I protect my personal computer from viruses? | https://wiki.nursing.jhu.edu/x/YgCuAQ |
FAQs For Faculty or Staff
| FAQ | Current Reference (if available/exists) | Comments |
|---|---|---|
| How to connect to Hopkins WiFi? | http://www.it.johnshopkins.edu/services/network/wireless/#hopkins | |
How to configure Hopkins E-mail on a mobile device? | https://wiki.nursing.jhu.edu/x/jQKNB | |
| How to configure the Hopkins VPN? | http://www.it.johnshopkins.edu/restricted/network/VPN/VPNInstructionalVideos | |
| How to access the R: drive remotely? | https://wiki.nursing.jhu.edu/x/kgBBAw | |
| How can I connect to my SON desktop remotely? | ||
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | ||
| How do I access configure online file storage (JH Box and OneDrive)? | https://wiki.nursing.jhu.edu/x/7QB9Ag | |
| I have PII or PHI that I need to be portable or transport securely. What can I do? | https://wiki.nursing.jhu.edu/x/tIBzB | |
| How do I setup a Zoom meeting? | https://wiki.nursing.jhu.edu/x/zICyAw | |
| How do I create a SON compliant e-mail signature? | https://wiki.nursing.jhu.edu/x/JoDeAg | |
| How do I connect a SharePoint calendar to Outlook? | https://wiki.nursing.jhu.edu/x/Zgqg | |
| How do I use Poll Everywhere? | https://wiki.nursing.jhu.edu/x/cAJsAg | |
| How do I access the Qualtrics survey software? | https://wiki.nursing.jhu.edu/x/1IFLAQ | |
| How to connect an additional email account to Outllook | JIRA canned response | |
| How to update password on offsite laptop | vpn lock and unlock | |
| JHBOX storage increase personal | Please have them submit a request to jhboxsupport@jh.edu. |