FAQ | Answer |
|---|---|
| How to connect to Hopkins WiFi? | http://www.it.johnshopkins.edu/services/network/wireless/#hopkins |
How to configure Hopkins E-mail on a mobile device? | https://wiki.nursing.jhu.edu/x/jQKNB |
| How to configure the Hopkins VPN? | http://www.it.johnshopkins.edu/restricted/network/VPN/VPNInstructionalVideos |
| How to access the R: drive remotely? | https://wiki.nursing.jhu.edu/x/kgBBAw |
| How can I connect to my SON desktop remotely? | |
| I heard JH faculty and staff have access to free copies of Microsoft Office 365 for personal use. How do I get/install this? | Go to https://portal.office.com and enter JHED-ID@jh.edu as the login account (note this is "@jh.edu" not "@jhu.edu"). You should be re-directed to the Johns Hopkins login page before even having a chance to enter a password. Login with your JHED ID and password (do not include the "@jh.edu"). Once on the Office 365 portal, you should see a link to install Microsoft Office (likely in the upper right-hand corner). |
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | https://wiki.nursing.jhu.edu/x/DAONB |
| How do I access configure online file storage (JH Box and OneDrive)? | https://wiki.nursing.jhu.edu/x/7QB9Ag |
| I have cracked the screen on my phone/tablet. Does Hopkins have any services that can help repair this? | https://wiki.nursing.jhu.edu/x/N4C1B |
| I have PII or PHI that I need to be portable or transport securely. What can I do? | https://wiki.nursing.jhu.edu/x/tIBzB |
| How do I setup a Zoom meeting? | https://wiki.nursing.jhu.edu/x/zICyAw |
| How do I create a SON compliant e-mail signature? | https://wiki.nursing.jhu.edu/x/JoDeAg |
| How do I connect a SharePoint calendar to Outlook? | https://wiki.nursing.jhu.edu/x/Zgqg |
| How do I use Poll Everywhere? | https://wiki.nursing.jhu.edu/x/cAJsAg |
| How do I access the Qualtrics survey software? | https://wiki.nursing.jhu.edu/x/1IFLAQ |
| How to add an additional email account/mailbox to Outlook | https://wiki.nursing.jhu.edu/x/EQONB |
| I am having to enter my old JHED password on my SON laptop or offsite desktop. How do I fix this to that my device accepts my current password? | For laptop, simply bring it on campus and log into it while you are connected to the Hopkins WiFi network. Your current JHED password should work and will synchronize with the saved password on your system.
|
| I'm using JH BOX and running out of space. Can this be increased? | Send an e-mail JHBoxSupport@jhu.edu requesting additional space. |
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