Please add items that you think should be listed for each user group. We will use this list to build the actual pages. Where applicable/available, include a link to the current wiki/resource page for that FAQ if you know it (even if it is outdated).
FAQs For Students
| FAQ | Current Reference (if available/exists) | Comments |
|---|---|---|
| What are the SON student computer requirements/recommendations? | http://nursing.jhu.edu/information/technology/resources.html | |
| How to connect to Hopkins WiFi? | http://www.it.johnshopkins.edu/services/network/wireless/#hopkins | |
How to configure Hopkins E-mail on a mobile device? | ||
| How to enable printing to SON printers from my computer? | https://wiki.nursing.jhu.edu/x/FoAoAg | |
| What are student printing/copying costs? | https://wiki.nursing.jhu.edu/x/FoAoAg | |
| How do I scan a document? | ||
| How do I access my U: drive? | https://wiki.nursing.jhu.edu/x/mABBAw | |
| How to install Office 365 on my personal laptop? | ||
| How to install the Respondus Browser? | Please login to Blackboard, access the course and click the Exams menu on the left side for instructions on how to install and use the Respondus Browser. | |
| How to install RPNow (Remote Proctor Now)? | Please login to Blackboard, access the course and click the Exams menu on the left side for instructions on how to install and use RPNow. | |
| I'm working with a researcher and need access to Sponsored Projects folder (R: drive). How do I get that? This should include instructions for accessing remotely (VPN). | ||
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | ||
| How long will I be able to access my Hopkins e-mail after I graduate? | ||
| How do I access online file storage (JH Box and OneDrive) and configure it to synchronize with my laptop? | ||
| How do I access UpToDate? | ||
| I'm enrolled in a course, but it doesn't show up for me when I log into Blackboard. Why? | ||
FAQs For Faculty or Staff
| FAQ | Current Reference (if available/exists) | Comments |
|---|---|---|
| How to connect to Hopkins WiFi? | ||
How to configure Hopkins E-mail on a mobile device? | ||
| How to configure the Hopkins VPN? | ||
| How to access the R: drive remotely? | https://wiki.nursing.jhu.edu/x/kgBBAw | |
| How can I connect to my SON desktop remotely? | ||
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | ||
| How do I access configure online file storage (JH Box and OneDrive)? | https://wiki.nursing.jhu.edu/x/7QB9Ag | |
| I have PII or PHI that I need to be portable or transport securely. What can I do? | https://wiki.nursing.jhu.edu/x/tIBzB | |
| How do I setup a Zoom meeting? | https://wiki.nursing.jhu.edu/x/zICyAw | |
| How do I create a SON compliant e-mail signature? | https://wiki.nursing.jhu.edu/x/JoDeAg | |
| How do I connect a SharePoint calendar to Outlook? | https://wiki.nursing.jhu.edu/x/Zgqg | |
| How do I use Poll Everywhere? | https://wiki.nursing.jhu.edu/x/cAJsAg | |
| How do I access the Qualtrics survey software? | https://wiki.nursing.jhu.edu/x/1IFLAQ | |
| How to connect an additional email account to Outllook | JIRA canned response | |
| How to update password on offsite laptop | vpn lock and unlock | |
| JHBOX storage increase personal | Please have them submit a request to jhboxsupport@jh.edu. |