Please add items that you think should be listed for each user group. We will use this list to build the actual pages. Where applicable/available, include a link to the current wiki/resource page for that FAQ if you know it (even if it is outdated).
FAQs For Students
| FAQ | Answer |
|---|---|
| What are the SON student computer requirements/recommendations? | http://nursing.jhu.edu/information/technology/resources.html |
| How do I connect to Hopkins WiFi? | http://www.it.johnshopkins.edu/services/network/wireless/#hopkins Note students should not connect to JHGuestnet. This may limit your access to certain resources that you will need. Instead, please be sure to connect to the 'hopkins' WiFi network. |
How do I configure Hopkins E-mail on a mobile device? | https://wiki.nursing.jhu.edu/x/jQKNB |
| How do I enable printing to SON printers from my computer? | https://wiki.nursing.jhu.edu/x/FoAoAg |
| What are student printing/copying costs? | https://wiki.nursing.jhu.edu/x/FoAoAg |
| How do I scan a document? | |
| How to install Office 365 on my personal laptop? | Go to https://portal.office.com and enter JHED-ID@jh.edu as the login account (note this is "@jh.edu" not "@jhu.edu"). You should be re-directed to the Johns Hopkins login page before even having a chance to enter a password. Login with your JHED ID and password (do not include the "@jh.edu"). Once on the Office 365 portal, you should see a link to install Microsoft Office (likely in the upper right-hand corner). |
| Is there a resource for students to get free or reduced price software? | http://jhu.onthehub.com |
| How do I install the Respondus Browser? | Please login to Blackboard, access the course and click the Exams menu on the left side for instructions on how to install and use the Respondus Browser. |
| How do I install RPNow (Remote Proctor Now)? | https://wiki.nursing.jhu.edu/x/pACAB You can also login to Blackboard, access the course using RPNow and click the Exams menu on the left side for additional instructions. |
| I'm working with a researcher and need access to Sponsored Projects folder (R: drive). How do I get that? | An access request must first be sent to the SON Help Desk |
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. How do I report this? | https://wiki.nursing.jhu.edu/x/DAONB |
| I have cracked the screen on my phone/tablet. Does Hopkins have any services that can help repair this? | https://wiki.nursing.jhu.edu/x/N4C1B |
| How long will I be able to access my Hopkins e-mail after I graduate? | https://wiki.nursing.jhu.edu/x/GAONB |
| How do I access my U: drive? | https://wiki.nursing.jhu.edu/x/mABBAw |
| How do I access online file storage (JH Box and OneDrive) and configure it to synchronize with my laptop? | Please see the Johns Hopkins Enterprise web page for information on using these collaboration tools. http://www.it.johnshopkins.edu/services/collaboration_tools/ If you have questions or problems, please contact the SON Help Desk. |
| How do I access UpToDate? | This is a resource that is available through the Welch Library and is currently only accessible while physically on the Hopkins nework (no VPN access). For more information, please refer to the Welch Library website http://welch.jhmi.edu/welchone |
| I'm enrolled in a course, but it doesn't show up for me when I log into Blackboard. Why? | There two common reasons for this.
If neither of the above situations apply, contact the SON Help Desk to report the issue. |
| I understand the SON can provide loaner laptops when needed. How does this program work? | https://wiki.nursing.jhu.edu/x/AgONB |
| How can I protect my personal computer from viruses? | https://wiki.nursing.jhu.edu/x/YgCuAQ |
FAQs For Faculty or Staff
| FAQ | Answer |
|---|---|
| How to connect to Hopkins WiFi? | http://www.it.johnshopkins.edu/services/network/wireless/#hopkins |
How to configure Hopkins E-mail on a mobile device? | https://wiki.nursing.jhu.edu/x/jQKNB |
| How to configure the Hopkins VPN? | http://www.it.johnshopkins.edu/restricted/network/VPN/VPNInstructionalVideos |
| How to access the R: drive remotely? | https://wiki.nursing.jhu.edu/x/kgBBAw |
| How can I connect to my SON desktop remotely? | |
| I heard JH faculty and staff have access to free copies of Microsoft Office 365 for personal use. How do I get/install this? | Go to https://portal.office.com and enter JHED-ID@jh.edu as the login account (note this is "@jh.edu" not "@jhu.edu"). You should be re-directed to the Johns Hopkins login page before even having a chance to enter a password. Login with your JHED ID and password (do not include the "@jh.edu"). Once on the Office 365 portal, you should see a link to install Microsoft Office (likely in the upper right-hand corner). |
| I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do? | https://wiki.nursing.jhu.edu/x/DAONB |
| How do I access configure online file storage (JH Box and OneDrive)? | https://wiki.nursing.jhu.edu/x/7QB9Ag |
| I have cracked the screen on my phone/tablet. Does Hopkins have any services that can help repair this? | https://wiki.nursing.jhu.edu/x/N4C1B |
| I have PII or PHI that I need to be portable or transport securely. What can I do? | https://wiki.nursing.jhu.edu/x/tIBzB |
| How do I setup a Zoom meeting? | https://wiki.nursing.jhu.edu/x/zICyAw |
| How do I create a SON compliant e-mail signature? | https://wiki.nursing.jhu.edu/x/JoDeAg |
| How do I connect a SharePoint calendar to Outlook? | https://wiki.nursing.jhu.edu/x/Zgqg |
| How do I use Poll Everywhere? | https://wiki.nursing.jhu.edu/x/cAJsAg |
| How do I access the Qualtrics survey software? | https://wiki.nursing.jhu.edu/x/1IFLAQ |
| How to add an additional email account/mailbox to Outlook | https://wiki.nursing.jhu.edu/x/EQONB |
| I am having to enter my old JHED password on my SON laptop or offsite desktop. How do I fix this to that my device accepts my current password? | For laptop, simply bring it on campus and log into it while you are connected to the Hopkins WiFi network. Your current JHED password should work and will synchronize with the saved password on your system.
|
| I'm using JH BOX and running out of space. Can this be increased? | Send an e-mail JHBoxSupport@jhu.edu requesting additional space. |